Understanding Roles

Overview

Good club governance requires clear boundaries between who can do what. Without them, you get scheduling conflicts no one has authority to resolve, maintenance records that anyone can change (or accidentally delete), and member rosters that grow without oversight. Centerline's role-based permission system solves this by letting Account Owners assign specific responsibilities to specific people — not because they don't trust their members, but because clearly defined roles make a club run more safely and efficiently. A line pilot should be able to book flights and file squawks. A scheduling coordinator needs to manage other members' reservations. A maintenance officer needs access to close squawks and update maintenance records. And none of those people necessarily need access to subscription or organization settings. Roles keep each person empowered to do their job without overstepping into areas they're not responsible for.

Available Roles

Account Owner

The Account Owner has full administrative control over the organization. This includes:

• Managing organization settings, branding, and feature configuration
• Adding, editing, and decommissioning aircraft
• Inviting and removing members
• Assigning and changing roles for any member
• Setting scheduling rules (advance booking limits, maximum duration, etc.)
• Creating and removing maintenance blocks on the calendar
• Managing all reservations for all members

Every organization must have at least one Account Owner. Account Owners can always perform any action in the system, regardless of what other roles they hold.

Booking

Members with the Booking role act as scheduling coordinators or dispatchers. They can:

• Create, edit, and cancel any member's reservation (not just their own)
• Create maintenance blocks on the calendar to reserve aircraft for shop time
• Send in-app, email, and SMS notifications to individual members or to the entire organization

This role is ideal for a chief pilot, scheduling officer, or front-desk staff member who needs to actively manage the flight schedule.

Maintenance

Members with the Maintenance role are responsible for keeping the fleet airworthy and the maintenance records accurate. They can:

• Create and manage maintenance schedules (recurring tach-based and specific-date items)
• Update maintenance completion dates and aircraft tach times
• Manage squawk reports — close, update, or delete squawks reported by any member

Assign this role to your maintenance officer, A&P mechanic, or IA — anyone who is responsible for signing off on aircraft condition.

User Management

Members with the User Management role handle onboarding and access control. They can:

• Invite new members to the organization by sending email invitations
• Edit existing member profiles
• Assign roles to members (any role except Account Owner)
• Set aircraft access permissions — controlling which aircraft each member is authorized to book

This role is perfect for a membership coordinator or club secretary who handles administrative tasks without needing full Account Owner authority.

Member

The Member role is the baseline level of access every pilot in the club holds. Members can:

• View the dashboard and see fleet status for aircraft they have access to
• Make reservations on aircraft they've been granted access to
• Edit and cancel their own reservations
• Report squawks on any aircraft
• View maintenance schedules and squawk reports
• Update their own profile, including currency dates and notification preferences

All users have at least Member-level access. If a user has no roles listed at all, they've been retired from the organization and cannot log in.

Multiple Roles

Members can hold multiple roles simultaneously. This is common in smaller clubs where one person wears many hats. For example, a member might hold both Booking and Maintenance roles if they coordinate the schedule and also oversee aircraft upkeep. Roles stack — holding both means having all the permissions of each.

Tips

• Follow the principle of least privilege: assign members only the roles they genuinely need to perform their club duties. This reduces the chance of accidental changes and keeps accountability clear.
• Account Owners can always perform any action, so you don't need to assign them additional roles for administrative tasks.
• If a member's responsibilities change — say, a line pilot becomes the new maintenance officer — an Account Owner or User Management role holder can update their roles at any time from the Members section.