Locking Members

Overview

Sometimes you need to stop a member from using your organization without removing them entirely — pending dues, an expired medical, a behavior issue under review. The Account Lockout feature blocks the member from scheduling and from the rest of the dashboard while keeping their record, history, and multi-org access intact. Locking is per-organization: if the member belongs to multiple clubs, they retain full access to the others.

Required Role

You need the Account Owner or User Management role.

Locking a Member

1. From the navbar, click Members.
2. Click the member you want to lock to open their edit page.
3. Switch to the Aircraft & Roles tab.
4. In the Account Lockout card, click Lock Account.
5. Enter a message that explains the lockout (the member will see this every time they try to use the org). For example: "Your account is on hold pending dues payment — please contact the treasurer."
6. Click Lock Account.

The member is locked immediately. If they're already signed in, they'll be redirected to the lockout screen within about 30 seconds; on their next click, they'll be redirected sooner.

What the Member Sees

A locked member who tries to use this organization sees a dedicated lockout page with the message you entered. From that page they can:

• Switch to a different organization (if they belong to one)
• Open their profile (where they can also switch organizations)
• Sign out

They cannot reach the calendar, reservations, flight logs, or any other dashboard feature in the locked organization. None of their existing reservations are cancelled — the lockout is purely access control.

Unlocking a Member

1. Open the member's edit page.
2. In the Account Lockout card, click Unlock Account and confirm.

The member regains full access on their next page load. If they're sitting on the locked-out page, they'll need to click Profile or Switch Organization to navigate away — the locked-out page won't auto-redirect them back.

Lockout vs. Removing a Member

• Lockout preserves the member's roles, aircraft permissions, and history. Use it for temporary access blocks.
• Removing the member (from the Members list) deletes their org membership entirely. Use it when someone is permanently leaving the club.

Tips

• Always include a message. Members who hit a lockout screen with no context tend to call you. A clear message ("dues are 90 days overdue, please contact the treasurer") prevents that.
• Lockout doesn't cancel reservations. If the locked member has upcoming flights you want freed up, cancel those reservations separately or wait until the cron job promotes any backups.
• Lockouts are per organization. A locked member can still use other organizations they belong to. If you need to block them everywhere, each org has to lock independently.