Managing Member Roles - Centerline Documentation

Overview

Roles are the foundation of how Centerline enforces accountability within your flying club. Rather than giving everyone full administrative access — or worse, relying on informal trust — roles let you match each member's system permissions to their actual responsibilities in the organization. A line member who just wants to book flights does not need to see maintenance schedules or manage other users. A maintenance officer needs to log squawks and manage service records but should not be rearranging other people's reservations. Roles create these boundaries clearly and consistently.

This kind of role-based governance matters for a few reasons. It reduces the chance of accidental changes — a member who cannot see the admin controls cannot accidentally delete another member's reservation. It also creates a clear trail of who is responsible for what. And it gives club leadership the flexibility to distribute administrative duties among several trusted people without handing out blanket access to everything.

Roles can be assigned or revoked at any time as responsibilities change. A member who becomes your new chief flight instructor can receive the Booking role the day they take on that responsibility.

Required Role

You must have either the Account Owner or User Management role to manage other members' roles.

Steps to Change Roles

Navigate to Members — Click Members in the navigation bar.
Click on a member — Click their name or the Edit (pencil) button to open their profile.
Scroll to the Aircraft & Roles section — The edit page contains multiple sections; the roles checkboxes are in the Aircraft & Roles section.
Check or uncheck roles — Select the roles you want this member to have. Changes are not applied until you save.
Click Save — Role changes take effect immediately. The member will see their updated access the next time they load a page.

Available Roles

Account Owner — Full administrative access to everything in the organization, including billing and organization settings. Only existing Account Owners can grant this role. It cannot be removed from the last Account Owner in the organization.
Booking — Can manage all reservations (create, edit, cancel any member's reservation) and create maintenance blocks on the schedule. Members with this role also see the Roles column in the member list.
Maintenance — Can manage maintenance schedules, log squawks, mark squawks as resolved, and update aircraft service records.
User Management — Can invite new members, edit member profiles, manage roles (except Account Owner), and manage aircraft permissions.
Member — Basic access. Can view the schedule, make their own reservations, report squawks, and view their own profile. This role is automatically included in every account and cannot be removed in isolation — removing it is the same as retiring the member.

Role Restrictions

You cannot remove the last Account Owner from an organization. Centerline will prevent this to ensure the organization always has someone with full administrative access.
Only Account Owners can assign the Account Owner role. A User Management member cannot elevate someone to Account Owner.
You cannot remove yourself. Another admin must manage your own role changes to prevent accidental lockouts.
Multiple roles can be assigned to a single member. For example, a club president might hold Account Owner, Booking, and User Management simultaneously.

Tips

Follow the principle of least privilege — only assign the roles a member actually needs for their current responsibilities. You can always add more later.
Consider having at least two members with the Account Owner role so that the club is not locked out if one person is unavailable.
Review roles periodically — at least once a year or whenever your club's leadership changes — to ensure permissions still reflect actual responsibilities.
The Booking role is appropriate for schedulers, dispatch staff, or instructors who manage the flight schedule on behalf of other members.
The Maintenance role should generally be reserved for your A&P mechanic, maintenance officer, or anyone who formally manages aircraft airworthiness records.