Email Not Received

Overview

If you're not receiving emails from Centerline (invitations, password resets, notifications), try these troubleshooting steps.

Check Your Spam Folder

The most common reason for missing emails is spam filtering. Check your spam or junk folder for emails from:

• noreply@centerline.app
• Centerline

Add Centerline to Safe Senders

Mark Centerline emails as "Not Spam" and add the sender to your contacts or safe senders list. This varies by email provider:

• Gmail - Click "Not spam" button, or add to contacts
• Outlook - Right-click message, select "Add to Safe Senders"
• Yahoo - Add to contacts or mark as "Not Spam"

Check Email Address

Verify you're checking the correct email address - the one associated with your Centerline account. If you're not sure, ask your Account Owner to confirm your email address.

Invitation Emails

If you haven't received an invitation email:

1. Check your spam folder
2. Ask the person who invited you to resend the invitation
3. Verify they used the correct email address

Notification Emails

If you're not receiving notification emails:

1. Go to your Profile > Notifications
2. Verify email notifications are enabled
3. Check that the specific notification types are turned on

Still Not Working?

Contact your Account Owner - they may be able to help troubleshoot or contact support on your behalf.