Password Reset - Centerline Documentation

Overview

If you've forgotten your password or need to reset it, follow these steps.

Steps to Reset Your Password

Go to the Sign In page
Click "Forgot Password" - Below the password field
Enter your email address - Use the email associated with your account
Click "Send Reset Link"
Check your email - Look for an email from Centerline
Click the reset link - Opens the password reset page
Enter your new password - At least 6 characters
Confirm your new password
Click "Reset Password"

Reset Link Issues

Link Expired

Password reset links expire after 1 hour. If your link has expired:

Return to the Sign In page
Request a new reset link
Use the new link promptly

Link Doesn't Work

If clicking the link doesn't work:

Try copying and pasting the entire link into your browser
Make sure you're using the most recent reset email (if you requested multiple)
Clear your browser cache and try again

Opened in Different Browser

The reset link should be opened in the same browser where you requested it. If you opened it in a different browser, you may need to request a new link.

Still Having Trouble?

Contact your organization's Account Owner for assistance.